Related Topic
For shipping related questions, please contact your carriers directly.
Customer Service
Contact us to learn more about CargoSmart's solutions, register, sign up for product training, and receive product assistance.
 
E-mail and Phone Support: Available 24/7, including holidays. CargoSmart’s service pledge is to respond to all enquiries within 24 hours.

Live Chat Support: Available to customers signed in to My CargoSmart Center, Monday 7:30AM – Saturday 12:00PM Hong Kong Time (HKT)

Languages: English, Mandarin, and Cantonese
 
Contact Numbers by Location:
Asia Pacific
China
support.cn@cargosmart.com
Direct: +86-756-363-3000
Local China only, toll free:
10-800-852-1204 (China Netcom - CNC)
10-800-152-1204 (China Telcom - CT)

Hong Kong
support.hkg@cargosmart.com
Direct: +852-2233-8000

Japan
support.jpn@cargosmart.com
Direct: +81-3-3493-2972

Other Asia Pacific Countries
support.sgp@cargosmart.com
Direct: +852-2233-8932
Local Singapore only, toll free:
1800-2360-488
Europe
support.eu@cargosmart.com
Direct: +49-421-16329-0
 
 
North America
support@cargosmart.com
Direct: +1-408-325-7600 ext.1