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| Canadian Forest Products, Ltd. (Canfor Corporation) |
| "The visibility into our shipment process that CargoSmart provides is astounding. We have rolled out User Shipment Coverage to one of our manufacturing departments. When we roll the feature out to our second manufacturing division, having current, relevant shipment milestone information automatically delivered to each group will save us time and help us serve our customers better." |
| - Rosanna Lam, Marine Transportation Manager, Canfor Wood Products Marketing |
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Summary
Canfor, the largest Canadian integrated forest products company, uses User Shipment Coverage to make its shipping logistics processes more efficient and help it provide better service to its customers.
Background
Based in Vancouver, Canfor (www.canfor.com) is the largest producer of softwood lumber and market pulp in Canada with over CA$2 billion in sales. Canfor has two major manufacturing divisions: Wood Products Marketing and Pulp & Paper Marketing. To deliver exports to meet customers' needs, Canfor requires an e-logistics solution with real-time sailing schedules and shipment information visibility for both divisions to reduce costs and improve efficiencies.
CargoSmart Solution
To meet its business needs, Canfor uses CargoSmart. With Sailing Schedule, Internet Booking Request, User Shipment Coverage, and Cargo Tracking features, Canfor efficiently manages its shipment process. Each feature helps Canfor reduce the number of phone calls to carrier customer support representatives, offers real-time visibility over its entire shipment process, and frees up Canfor logistics managers to spend time on other projects.
With its most recently rolled out feature, User Shipment Coverage, Canfor experiences the following benefits:
Increased efficiencies. With two separate divisions within Canfor, Wood Products Marketing and Pulp & Paper Marketing, not all of the logistics managers need to have access to all of the company's shipment information. User Shipment Coverage streamlines the relevant shipment information to the individual groups, reducing the number of shipments they need to view and the size of users' Active Shipment Lists.
Increased security. Administrators can grant access to individuals and groups within their companies with User Shipment Coverage. The personalized access to shipment information provides increased security over the shipment information within the company. |
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