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| Cargo Express, Inc. |
| "We are very impressed with the level of shipment detail in CargoSmart. In fact, not only do we use CargoSmart as an automated system to track our customers' shipments in-house, we also encourage our customers to use it as a value-added service to track their hot shipments online." |
| - Joe Pfender, President, Cargo Express |
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Summary
Cargo Express, a freight forwarder, uses CargoSmart's visibility features as both a complementary in-house system and a value-added service for its customers to save time and money and provide a high level of customer service.
Background
Cargo Express (www.cargoexpressinc.com) is a transportation logistic solutions provider for the import and export business. The company operates in 21 countries and works with over 15 carrier lines. As a freight forwarder, Cargo Express requires detailed, real-time information about its customers' shipments to be able to better serve its customers.
CargoSmart Solution
On a daily basis, Cargo Express's import and export managers turn to CargoSmart's Cargo Tracking, Rail Tracing, and Shipment Detail features to quickly find the shipment details they require. Within the Shipment Detail module, Cargo Express uses Customized Reports and E-mail Notifications. The weekly reports, sorted by bill of lading, booking, and container numbers, help Cargo Express see, at a glance, its customers' shipment statuses. Additionally, it has set up nine different types of E-mail Notifications.
As both a complementary in-house system and a value-added service for its customers, CargoSmart provides the following benefits for Cargo Express:
Complementary in-house system. To complement its current methods of tracking and tracing customers' containers by phone and fax, Cargo Express uses CargoSmart to further enhance its internal processes. E-mail Notifications, Customized Reports, and real-time Cargo Tracking and Tracing allow Cargo Express to have an automatic shipment tracking system, take any actions necessary to handle exception management and ensure timely container delivery, and even distribute copies of the reports and e-mails to customers.??
Value-added service for customers. In addition to internal efficiencies, Cargo Express encourages its customers to use CargoSmart directly to find out shipment statuses at any time. Cargo Express placed a link to CargoSmart on its own site to make it easy for customers to track cargo.
As a value-added tool for both Cargo Express and its customers, CargoSmart's portal creates efficiencies and enhances collaboration for both freight forwarders and shippers. |
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