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| Castlewood Apparel Corporation |
| "CargoSmart has proven to be a cost-saving tool for our ocean transportation management process. By using its online tracking, e-mail notifications, and scheduled reports, we save about five hours a week in routine phone calls to our carriers. It's a value-added service that has produced fast results." |
| - Nicholas Koles, Chief Financial Officer, Castlewood Apparel |
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Summary
Castlewood Apparel Corporation, a New York City-based garment importer, tracks its cargo with CargoSmart's visibility features. Cargo Tracking, Rail Tracing, Reports, and E-mail Notifications all help Castlewood save time in determining shipment statuses and plan container pick-ups to avoid costly demurrage charges.
Background
Castlewood Apparel is a leading manufacturer of active wear. The company has warehouses on the East and West Coasts and primarily imports garments from China and the India sub-continent area. The import team used to call their carriers' customer service units daily for shipment status.
CargoSmart Solution
Today, Castlewood Apparel manages its inbound transportation logistics online with CargoSmart's visibility features. Rather than daily calls to their carriers' customer service representatives, the import managers determine shipment status with Cargo Tracking, Rail Tracing, weekly scheduled shipment summary reports (sorted by origin), and E-mail Notifications. CargoSmart provides the following benefits:
Time savings. Castlewood Apparel's import managers use Cargo Tracking, Rail Tracing, E-mail Notifications, and Reports by e-mail to save approximately five hours a week of phone calls to its carriers.??
Real-time visibility. When Castlewood Apparel checks its cargo status online, it receives the same information that it would receive over the phone. With real-time visibility information, Castlewood Apparel provides shipment information to its customs brokers, local warehouses, and delivery locations before the cargo arrives to ensure fast pick-ups for just-in-time inventories.
Minimal demurrage charges. Key milestone alerts help Castlewood Apparel pick up containers quickly to save on free time and avoid demurrage charges.
As an online parallel channel for customer service with real-time visibility information, CargoSmart lets Castlewood Apparel save time and money while managing the transportation portion of their supply chain. |
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