April 25, 2012 — CargoSmart Limited, a leading Software as a Service (SaaS) global shipping and logistics solutions provider, today announced that it has launched business process outsourcing services for ocean carriers and logistics service providers (LSPs). The Virtual Business Center, a team of specialized representatives, uses business activity monitoring tools to manage documentation processes and sailing schedule maintenance for customers. CargoSmart’s new services enable companies to improve their customer service quality, increase operational efficiency, and save costs.
The Virtual Business Center’s documentation services for ocean carriers and LSPs include digitizing shipping instructions from multiple file formats and generating electronic bills of lading. CargoSmart’s flexible and scalable documentation services help carriers and LSPs:
- Provide a consistently high level of service by consolidating documentation services from multiple regions or offices
- Easily accommodate fluctuating documentation volume
- Eliminate rekeying effort
- Improve data accuracy
- Manage exceptions with alerts for missing documents
- Prioritize documentation processing based on due dates and VIP clients
- Meet customers’ key performance metrics with fast and accurate documentation turnaround times
Geodis Wilson, one of the world’s largest freight management companies, has selected CargoSmart’s documentation services to supplement its data management processes. “High quality service differentiates logistics service providers in today’s highly competitive market,” said Victor Wong, Ocean Director of Geodis Wilson. “CargoSmart’s services help us achieve our high quality service commitment to customers, while controlling costs.”
In addition to processing documentation, the Virtual Business Center maintains pro-forma and up-to-date long term, coastal, and actual sailing schedules for carriers. The sailing schedule service improves schedule data quality with frequent updates and validates the data from Automatic Identification Systems (AIS), terminals, port agents, and other sources.
Orient Overseas Container Line (OOCL) Limited has outsourced its documentation processes and sailing schedule maintenance to CargoSmart’s Virtual Business Center. “CargoSmart’s business process outsourcing services allow us to consolidate our documentation services from multiple offices and standardize our service levels,” said Stephen Ng, Director of Corporate Planning at OOCL. “The new data management processes enable us to maintain consistent, high quality services for our customers while increasing operational efficiencies.”
“Ocean carriers and logistics service providers can leverage CargoSmart’s business process outsourcing services to gain efficiencies and easily accommodate future growth,” said Kim Le, Director of CargoSmart North America. “We are pleased that Geodis Wilson and OOCL have chosen to outsource their data management processes to CargoSmart.”
CargoSmart uses business activity monitoring tools customized for the shipping industry and employs specialized staff to effectively and efficiently process high volumes of data for carriers and LSPs. CargoSmart’s Virtual Business Center has added bill of lading processing and sailing schedule maintenance to its business process outsourcing services, and plans to extend the range of its services in the future. The team currently processes over 12,000 shipping instructions from multiple carriers each week, converting hard copy and e-mail-based shipping instructions into digital format.
CargoSmart ensures the security of customers’ data by using multiple levels of access control and a secure hardware setup. Each Virtual Business Center representative has limited access rights and exposure to the data. CargoSmart’s production systems and customer information are hosted in a state-of-the-art data center operated by a neutral third party.
Companies that are interested in learning more about CargoSmart business process outsourcing services may contact CargoSmart at firstname.lastname@example.org or visit http://www.cargosmart.com/en/services/business-process-outsourcing.htm.
About Geodis Wilson
Geodis Wilson (www.geodiswilson.com) is one of the world’s leading freight management companies. With 7,300 employees in more than 50 countries, the company delivers best in class, integrated logistics solutions to customers all around the globe. Geodis Wilson is a division of Geodis Group, a global logistics provider, and wholly-owned subsidiary of SNCF Group, French Railway.
Orient Overseas Container Line (OOCL) Limited (www.oocl.com) is a wholly-owned subsidiary of Hong Kong Stock Exchange listed Orient Overseas (International) Ltd. Headquartered in Hong Kong, OOCL is one of the world’s largest integrated international container transportation and logistics companies, with more than 270 offices in 60 countries. Linking Asia, Europe, North America, the Mediterranean, the Indian sub-continent, the Middle East and Australia/New Zealand, the company offers transportation services to all major east/west trading economies of the world. OOCL is one of the leading international carriers serving China, providing a full range of logistics and transportation services throughout the country. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.
CargoSmart Limited (www.cargosmart.com) is a Software as a Service (SaaS) global shipping and logistics solutions provider that enables shippers, consignees, logistics service providers, and carriers to keep cargo moving and delivered on time. Through online tools and integration services, CargoSmart customers can plan, process, and monitor the critical path of multiple-carrier shipments and communicate in-depth, timely information to key supply chain associates. CargoSmart launched its services in October 2000 and has helped over 22,000 customers lower transportation management costs, streamline operations, and reduce the risk of late shipments.