Business Process Outsourcing Services

The Virtual Business Center provides business process outsourcing services for ocean carriers and logistics service providers (LSPs) to improve the quality of service they provide to customers, increase operational efficiency, and save costs. The services include digitizing shipping instructions from multiple file formats, generating electronic bills of lading, and maintaining up-to-date sailing schedules.

CargoSmart’s flexible and scalable business process outsourcing services help carriers and LSPs:

  • Provide a consistently high level of service by consolidating documentation services from multiple regions or offices
  • Easily accommodate fluctuating documentation volume
  • Eliminate rekeying effort
  • Improve data accuracy
  • Manage exceptions with alerts for missing documents
  • Prioritize documentation processing based on due dates and VIP clients
  • Meet customers’ key performance metrics with fast and accurate documentation turnaround times
  • Improve sailing schedule quality with frequent updates and schedule validation from multiple sources

CargoSmart ensures the security of customers’ data with multiple levels of access control and a secure hardware setup. Each Virtual Business Center representative has limited access rights and exposure to data. CargoSmart’s production systems and customer information are hosted in a state-of-the-art data center operated by a neutral third party.