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Rhenus Connects to CargoSmart to Improve Shipment Management Processes and Increase Visibility |
"After integrating our freight management system with
CargoSmart, we have
streamlined our operations and
saved 25 days a year managing
multiple-carrier shipments." |
- Hans-E. Mahncke,
Managing Director,
Rhenus Logistics Asia-Pacific Ltd. |
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Challenge: Centralize Shipment Management Processes
Rhenus Logistics Asia-Pacific Ltd. (www.rhenus.com) is the Asia-Pacific regional
headquarters for Rhenus Group, one of Europe’s leading logistics service providers with
revenue of 2.7 billion euros. Rhenus provides contract logistics, freight logistics, port
logistics, and public transport services. It offers complex supply chain management and
innovative value-added services for its customers.
Rhenus Logistics Asia-Pacific’s operations team uses Paradigm’s FM2000 freight
management system (FMS) to manage its freight forwarding operations and maintain high
quality customer service. Rhenus relies on its FMS to submit shipping instructions (SIs) and
check cargo status daily for multiple ocean carriers. Initially, its carrier connectivity was
limited to a few carriers. For the carriers not connected, Rhenus needed to visit each
carrier’s Web site to manage its shipments. To streamline operations, Rhenus wanted to
centralize more of its ocean carrier information through its FMS.
Solution: Multiple Carrier Connectivity through CargoSmart
Rhenus increased its shipment management automation and improved its supply chain
visibility by connecting its FMS with CargoSmart through EDI integration. The integration
enabled Rhenus to submit SIs and track high quality cargo data for six additional carriers
through its FMS.
Results: Increased Efficiency and Supply Chain Visibility
After integrating its FMS with CargoSmart, Rhenus has increased its shipment
management process efficiency and now offers a superior level of customer service.
Instead of spending time and resources on submitting SIs and tracking cargo on multiple
Web sites, Rhenus manages its shipment information more quickly and conveniently
through its FMS. The company is able to focus on providing better service to its customers.
Rhenus experiences the following benefits:
- Increased multiple-carrier connectivity
- More effective shipment management
- Time savings with centralized access to carrier shipment information
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