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| Wathne Limited |
| "CargoSmart is easy to use, especially compared to other shipment management sites. It saves us from making over 20 phone calls a week to our carriers to determine the latest detailed shipment status information that we need to share with our supply chain partners for just-in-time retail deliveries." |
| - Kesara Nowik, Import Manager, Traffic Department, Wathne |
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Summary
Wathne is a New York-based designer and manufacturer known for its private label handbags and luggage. Its traffic department used to make over 20 calls a week to its carriers for the latest shipment status information to pass along to brokers, truckers, customers, and internal sales and finance departments. By using CargoSmart's online visibility tools, the team saves time monitoring shipments, ensures a smooth and cost effective shipment process, and improves its communications with partners in the supply chain.
Background
A full-service designer and manufacturer of promotional gifts, private label products, and accessories for the cosmetic, fragrance, and fashion industries, Wathne has the exclusive license for Polo Ralph Lauren luggage, handbags, and golf accessories. Based in New York City and with factories in China, Korea, Italy, and Canada, Wathne ships about 1,500 TEUs each year from Asia to North America through both East and West Coast ports. Its traffic department in New York needs to efficiently monitor up-to-the-minute shipment information to provide their clients with accurate shipment status. Wathne also needs to know when shipments have left the port so that they can pay their carrier invoices and when cargo has cleared customs so that they can bill their clients.
CargoSmart Solution
Wathne's traffic department uses CargoSmart to monitor inbound shipments online. It uses Vessel Tracking to find out when a vessel has departed and possible reasons for delays, and it uses Cargo Tracking and Shipment Detail to monitor their shipments' customs clearance and the estimated time of arrival at ports and inland hubs. CargoSmart visibility tools provide Wathne with the following benefits:
Saved time. The traffic department used to make more than 20 phone calls a week to their carriers to track shipments. Now, Wathne uses CargoSmart to quickly look up the latest detailed shipment status online whenever they need the information.
Cost savings. If shipments arrive late and merchandise can no longer be used, Wathne sometimes has to pay for the merchandise and find another buyer. By having up-to-date shipment information, Wathne has more time to make alternate shipment or sales plans if necessary to avoid having to cover the cost of late shipments. With more timely shipment information, Wathne is also able to minimize detention and demurrage charges, pay for shipments to ensure their prompt release, and ultimately bill and receive payments from clients earlier in the shipment process.
Improved client relations. By having fast access and round-the-clock visibility to shipment status, Wathne provides better customer service to its clients by ensuring that their shipments arrive in time for critical events such as sales.
Wathne's traffic team maintains a smooth shipment process, keeps clients happy, and saves the company time and money by using CargoSmart's online visibility tools. |
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