Rhenus success story
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Logistics Service Providers
Rhenus Connects to CargoSmart to Improve Shipment Management Processes and Increase Visibility
"After integrating our freight management system with CargoSmart, we have streamlined our operations and saved 25 days a year managing multiple-carrier shipments."
- Hans-E. Mahncke, Managing Director, Rhenus Logistics Asia-Pacific Ltd.
Challenge: Centralize Shipment Management Processes
Rhenus Logistics Asia-Pacific Ltd. ( is the Asia-Pacific regional headquarters for Rhenus Group, one of Europe’s leading logistics service providers with revenue of 2.7 billion euros. Rhenus provides contract logistics, freight logistics, port logistics, and public transport services. It offers complex supply chain management and innovative value-added services for its customers.

Rhenus Logistics Asia-Pacific’s operations team uses Paradigm’s FM2000 freight management system (FMS) to manage its freight forwarding operations and maintain high quality customer service. Rhenus relies on its FMS to submit shipping instructions (SIs) and check cargo status daily for multiple ocean carriers. Initially, its carrier connectivity was limited to a few carriers. For the carriers not connected, Rhenus needed to visit each carrier’s Web site to manage its shipments. To streamline operations, Rhenus wanted to centralize more of its ocean carrier information through its FMS.

Solution: Multiple Carrier Connectivity through CargoSmart
Rhenus increased its shipment management automation and improved its supply chain visibility by connecting its FMS with CargoSmart through EDI integration. The integration enabled Rhenus to submit SIs and track high quality cargo data for six additional carriers through its FMS.

Results: Increased Efficiency and Supply Chain Visibility
After integrating its FMS with CargoSmart, Rhenus has increased its shipment management process efficiency and now offers a superior level of customer service. Instead of spending time and resources on submitting SIs and tracking cargo on multiple Web sites, Rhenus manages its shipment information more quickly and conveniently through its FMS. The company is able to focus on providing better service to its customers. Rhenus experiences the following benefits:
  • Increased multiple-carrier connectivity
  • More effective shipment management
  • Time savings with centralized access to carrier shipment information