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| Solutia Inc. |
| "We subscribe to exception alert e-mails from CargoSmart for the latest shipment changes so that we can let our customers know about them as they occur and so that we have as much time as possible to work on alternate plans." |
| - Gary Greenhill, Strategic Sourcing Manager, Solutia |
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Summary
Solutia monitors its hot shipments with CargoSmart Milestone Notifications and Shipment Exception Alerts to save time and provide better service to its customers.
Background
Solutia (www.solutia.com) is a St. Louis, Missouri-based manufacturer and distributor of performance films, specialty chemicals, and nylon products and has approximately 6,700 employees and 20 manufacturing plants worldwide. Solutia ships products from North America, Europe, Asia, and South America to customers around the globe.
The Challenge
When changes to shipment plans occur, the marine transportation group needs to identify the changes, determine whether alternate plans need to be made, and act accordingly to ensure that shipments arrive on time and their customers are satisfied.
CargoSmart Solution
To monitor its hot shipments, Solutia tracks cargo on demand with CargoSmart Cargo Tracking and Shipment Detail. It also subscribes to Milestone Notifications and Shipment Exception Alerts to find out vessel, routing, and estimated date of arrival changes as they occur. In addition, Solutia uses Shipment Coverage to filter shipment visibility for team members based on their roles so that they receive relevant search results, e-mails, and reports. CargoSmart shipment visibility tools provide Solutia with the following benefits:
Saves time. Rather than spending time on the phone or constantly tracking cargo online, Solutia receives e-mails to find out about shipment changes as they occur.
Able to provide better service to its customers. The time saved allows the transportation group to have more time to let customers know about shipment changes and to find workaround solutions to ensure that their shipments arrive on time.
Solutia uses the right mix of CargoSmart shipment monitoring tools to manage its shipment exceptions. |
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