USI success story
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Logistics Service Providers
Universal Shipping, Inc. Expands Online Capabilities for Its Customers with CargoSmart’s e-Solutions
“We selected CargoSmart’s sophisticated forwarder operations management system to support our rapidly growing business. CargoSmart demonstrated the expertise, history, and credibility with steamship lines to offer best-in-class service and visibility to our customers.”
- Jacob Bech-Hansen, Vice President, Universal Shipping, Inc.

Challenge: Offer Intelligent Online Tools for Customers
Universal Shipping, Inc. (USI) ( is a non-vessel operating common carrier (NVOCC), freight forwarder, and 3PL distribution company based in Pomona, California, USA. USI operates branch offices in Shenzhen, Shanghai, Bangkok, Davao, and four major ports in Indonesia.

USI’s rapidly growing business required a quick and seamless implementation of a forwarder operations management system that also could provide its customers with online tools to manage their shipments. USI spent two years evaluating cargo tracking, purchase order management, and operational platforms.

Solution: Sophisticated Shipment Management System
CargoSmart’s private label solution enables USI to offer branded, online shipment management tools for its customers and to streamline its in-house operations. USI’s customers can look up operational sailing schedules from over 20 carriers, track cargo by house bill of lading numbers, view shipment details, monitor exceptions, and subscribe to e-mail notifications and reports. In addition, USI’s customer service team can submit bookings and shipping instructions from one platform, file advanced manifest data (ACE e-Manifest), Importer Security Filings (ISF), and Electronic Export Information (EEI) to comply with U.S. regulations, and improve communications with online document sharing among its global offices.

Results: Enhanced Service and Internal Efficiency
USI implemented CargoSmart’s private label solution in less than three months and rolled it out to nine of its offices throughout the U.S., China, Indonesia, Thailand, and the Philippines. CargoSmart’s full suite of private label solutions has enabled USI to:

  • Rapidly deploy a shipment management solution that meets its customers’ visibility, shipment execution, documentation, and compliance needs
  • Deliver online tools for its customers and automate its shipment management processes
  • Manage shipments internally as well as provide timely, automated information to its customers