FAQ – CargoSmart

FAQ

Please find below answers to frequently asked questions about CargoSmart.

General Questions

What is CargoSmart?
How many carriers have connected to CargoSmart?
What are the benefits of a Software as a Service (SaaS) solution?
Is CargoSmart easy to use?
Is CargoSmart a secure service?

Technical Questions

What are the minimum system requirements?
Why can't I log in even after registering for CargoSmart?
How do I avoid "page expiration" errors?
Why am I not receiving e-mail notifications for shipment milestones or for any valid events?
Why did I not receive a password when I added a new user to my account?
Why is CargoSmart not showing a particular shipment in Cargo Tracking or Shipment Detail?
Why doesn't a hyperlink work?
Why doesn't the page fully load?
Why do I receive a JSP error?
How do I clear the browser cache file and delete cookies?
How do I get customer service or have other questions answered?

General Questions

What is CargoSmart?
CargoSmart Limited provides global shipment management software solutions that enable shippers, consignees, logistics service providers, NVOCCs, and ocean carriers to improve planning and on-time deliveries. Connected to over 40 ocean carriers, CargoSmart leverages big data sources and a cloud-based platform to offer award-winning sailing schedules, visibility, documentation, contract management, compliance, and benchmarking solutions. Launched in 2000, CargoSmart helps over 160,000 transportation and logistics professionals to increase delivery reliability, lower transportation costs, and streamline operations.

CargoSmart's products include:

Supply Chain Visibility

-	Schedule Delay Alert *
-	Cargo Tracking
-	Shipment Details
-	Shipment Reports
-	Milestone Notifications
-	Shipment Exception Alerts

Shipment Execution

-	Sailing Schedules
-	Booking Request
-	Shipping Instructions
-	Bill of Lading Document Manager
-	Arrival Notice
-	Rates of Exchange
-	Invoices and Payment

Supply Chain Collaboration

-	Milestone Assignments *
-	Shipment Folder *
-	Relationship Manager
-	Shipment Filtering

Trade Compliance

-	Automated Commercial Environment e-Manifest *
-	Importer Security Filing *
-	Electronic Export Information *
-	ACI eManifest for Forwarders *
-	Japan Advance Filing Rules *
-	EU24 Visibility Suite *

Private Label

-	Private Label Sailing Schedules *

* Advanced functionality, available on a subscription-basis

How many carriers have connected to CargoSmart?
CargoSmart has connected to over 40 ocean carriers to help shippers, consignees, logistics service providers, and NVOCCs gain efficiencies, reduce costs, and streamline communication while managing their shipments. Customers may request any of their other carriers to connect to CargoSmart to automate their shipment management processes.

What are the benefits of a Software as a Service (SaaS) solution?
CargoSmart offers advanced supply chain visibility and collaboration solutions to customers as a Software as a Service (SaaS). SaaS solutions are on-demand services that customers pay for on a subscription-basis. Using SaaS solutions to manage the shipment process allows customers to save money on hardware, data storage, and software maintenance. CargoSmart complements and extends customers' existing global trade management (GTM) and enterprise resource planning (ERP) systems.

Is CargoSmart easy to use?
Yes. CargoSmart is a customer-driven solution designed to be user-friendly and intuitive.

Is CargoSmart a secure service?
Yes. CargoSmart makes it a priority to safeguard all customer information. At the system administration level, a third-party vendor hosts CargoSmart's system and data. The system uses server authentication and data encryption to protect data transmission. At the customer level, company administrators control who may access their company's shipment information and how much of the information they can access. Additionally, each user's session is protected by a unique id and password.

CargoSmart leverages world class, high quality data center facilities to ensure maximum accessibility and up time of its Software as a Service (SaaS) global shipping and logistics solutions.

For more information, please read our Privacy and Security Statement.

Technical Questions

What are the minimum system requirements?
CargoSmart products run on several platforms to cater to the different needs of our customers. Each platform has its own minimum software requirements:

CargoSmart Center Applications

Operating System	Microsoft Windows 7 or above, Mac OS X 10.8 or above, and mainstream Linux versions
Screen Resolution	Optimized for 1024x768 resolution (preferred), but will function at lower or higher resolutions
Recommended Browser	Microsoft Internet Explorer 10 or above, Firefox 31 or above, Chrome 38 or above, and Safari 5.0 or above
Other Browsers	Other browsers may work, however, CargoSmart will not guarantee the proper functionality of CargoSmart Center applications.
Cookies	Enabled
Internet Connection	2MB ADSL or higher
Special Software	B/L, arrival notice, and invoice printing require Adobe Acrobat, and Booking and Shipping Worksheets require Microsoft Excel

EDI, XML, Flat File, and FTP
If you are interested in EDI, XML, flat file, or FTP integration please contact info@cargosmart.com to learn more about the technical requirements and implementation process.

Why can't I log in even after registering for CargoSmart?
Upon completion of your Company Membership registration request form, CargoSmart will review your registration request. After an internal validation and authorization process, we will send you a user ID and password by e-mail for your company to begin using our application.

How do I avoid "page expiration" errors?
If there is no activity within the application for more than an hour, the system will time out. If this error occurs, please try signing in to CargoSmart again. If the problem persists, please contact Customer Service.

Why am I not receiving e-mail notifications for shipment milestones or for any valid events?
In this case, your e-mail address may be incorrect in our records, the event may have not yet occurred in our internal system, or you did not select to receive the e-mail notification. Check your profile to see if your e-mail address is correct and also check your settings under your User Profile to confirm that the correct e-mail notification is enabled. If the problem persists, please contact Customer Service.

Why did I not receive a password when I added a new user to my account?
Each user will be issued their own user ID and unique password to gain access to CargoSmart. For security reasons, the company administrator and other users cannot view the password for that particular user.

Why is CargoSmart not showing a particular shipment in Cargo Tracking or Shipment Detail?
Please check with your carrier to ensure that the shipment data is correct. After confirmation from your carrier that the information is correct, please contact Customer Service.

Why doesn't a hyperlink work?
Try refreshing the page (by hitting F5) to see if that resolves the problem. If not, please refer to the system requirements mentioned above. If you are still experiencing this problem, please contact Customer Service.

Why doesn't the page fully load?
Please contact your local network administrator to verify that your network settings are properly configured. If the problem persists please contact Customer Service.

Why do I receive a JSP error?
There are many reasons as to why you may receive a JSP error such as your system configuration, connection problems, or the CargoSmart Web server could be experiencing problems. Try clearing your browser cache to see if it resolves the error. If you continue to receive a JSP error, please contact Customer Service.

How do I clear the browser cache file and delete cookies?
Please refer to your browser’s online support page for details:

Internet Explorer
Firefox
Chrome
Safari

How do I get customer service or have other questions answered?
For customer service, representatives are available by online chat, e-mail and phone 24/7 in English and Chinese. For contact information, please see the Contact Us page. CargoSmart also provides an online Help Index in My CargoSmart Center to answer basic questions about using the service.